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Last updated on 29/05/2022.

Terms and Coditions - Privacy Policy - DMCA Policy - Refund and Return Policy


(1) Terms and Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Verdem Network Holdings Ltd and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Verdem Network Holdings Ltd may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Verdem Network Holdings Ltd a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Verdem Network Holdings Ltd reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided "as is," with all faults, and Verdem Network Holdings Ltd express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Verdem Network Holdings Ltd, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Verdem Network Holdings Ltd, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Verdem Network Holdings Ltd from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Verdem Network Holdings Ltd is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The Verdem Network Holdings Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Verdem Network Holdings Ltd and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of gb, and you submit to the non-exclusive jurisdiction of the state and federal courts located in gb for the resolution of any disputes.


(2) Privacy Policy

Verdem Network Holdings Ltd is registered with the Information Commissioner's Office with Registration number ZB333022.

At Verdem Network Holdings Ltd, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Verdem Network Holdings Ltd and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Verdem Network Holdings Ltd is registered with the Information Commissioner's Office, the independent authority set up in the United Kingdom to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

The type of personal information we collect

We currently collect and process the following information:

  1. Personal identifiers and contact informations (for example, but not limited to, full name, email address, phone number, home or correspondence address);
  2. Company information (limited to name, number and members).

We automatically log users' IP addresses. We do this to monitor traffic and the effectiveness of our advertising campaigns.

Most, if not all, of our use of your data is treated in compliance with the "Lawful basis for processing", dealt with in the "Regulation (EU) 2016/679 of the European Parliament and of the Council".

We do not store credit card details.

 

How we get your personal information and why we have it

We may collect marketing data from people who deliberately opt-in to newsletters and mailing lists, so we can provide those mailings to them. We never subscribe anyone to a mailing list without explicit and clear user consent. You can unsubscribe from the mailing list at any time by clicking the link at the bottom of every email.

 

We use the information that you have given us in order to:

  • Fulfill your orders;
  • Contact you;
  • Send you notifications about your use of the service;
  • Comply with national and international law. We may share your information with law enforcement authorities when they ask us to do so.

 

Under the UK General Data Protection Regulation, the lawful bases we rely on for processing this information are:

  • Your consent;
  • A contractual obligation;
  • A legal obligation.

Please note that you are able to remove your consent at any time. You can do so by contacting us.

 

Call answering

When you call our UK freephone number and speak with a human being, your call is being answered by Internet Communications (Services) Limited, registered with Registration number ZB218663 with the ICO.

You can contact their DPO, Sarah, via post at:

Unit 5, Enterprise Centre, 
Theobald Street, Borehamwood, 
WD6 4RQ, United Kingdom

 

How we store your personal information

Your information is securely stored in our encrypted servers.

Our facilities undergo regular security scans. We have a regular process in place to review our security and to assess the impact on any new functionality we may introduce.

Data stored with Verdem Network Holdings Ltd is held in secure data centres within the EEA (European Economic Area), including the United Kingdom. We may make some data pass thru servers and computers located in Italy.

We may use servers and CDNs from Amazon.com Inc., doing business in the EU as Amazon EU Sarl, for DDoS protection purposes; but your data will remain always solely in the UK.

Your data may only exit the UK, or in alternative exit the EU territories (as per the UK adequacy regulations, anonymized), when we act as processors.

We act as processors in case we are processing personal data on behalf of the controller, acting under their authority, and serving the controller’s interests rather than our own.

We will explicitly let you know when we are acting as processors.

If we act without the controller’s instructions in such a way that it determines the purpose and means of processing, including to comply with a statutory obligation, we will be a controller in respect of that processing and will have the same liability as a controller.

We have one main data center in England, managed by BlackHOST Ltd., an EU company that is a RIPE NCC member.

We regularly review if data is relevant and if not, it is assessed for deletion.

We retain this information as long as strictly necessary. If you request to have your data erased, we will perform deletion of your data within one month as outlined in Article 17 of the GDPR. Please note that strictly necessary data may not be deleted until 14 days after your request, to comply with bona fide law enforcement requests.

We will never pass on personal information to organisations unconnected with our direct business operations except in extreme circumstances (for example emergencies, personal safety, or bona fide law enforcement requests). You will be kept informed of the companies we share with the bare necessities, if you explicitly agree to this happening automatically. If you do not consent to the automatic sharing of your information, we will ask you directly via the most relevant contact method provided by you and if you accept we will share your data. Please keep in mind that if you do not accept and we believe that the data needs to be shared for a necessity, your account may be closed and we will give you abundant prior consent before closing it.

If you choose to work with one of our partners or affiliates, but passing thru us in the process, your data will be forwarded to them for the purposes of providing a service to you. Please note that you will find their information in the pertinent legal section of the service you are using. You have the option not to use this but you may be restricted from using some services.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights, but we will charge an appropriate contribution for administrative costs for the fulfillment of your request if this is manifestly unfounded or excessive. We will not comply with manifestly unfounded or excessive requests until you have paid the fee. If you make a request, we have one month to respond to you.

Our Data Protection Officer (DPO) may be contacted via the following methods.

  1. DPO C/O Verdem Network Holdings Ltd, 5 Brayford Square, London, E1 0SG;

(3) DMCA Policy

Verdem Network Holdings Ltd, a company incorporated in England and Wales, and its related companies (collectively, “Verdem Network Holdings Ltd”) respects the copyrights of others and expects its users to do the same. In compliance with the Digital Millennium Copyright Act as embodied in 17 U.S.C. 512 (the “DMCA”), Verdem Network Holdings Ltd will respond expeditiously to remove or disable access to material that is claimed to infringe the copyright of others or to be the subject of activity that infringes such copyright and was posted online using or by Verdem Network Holdings Ltd.

 

DMCA Notification of Claimed Infringement

If you are a copyright owner or authorized to act on behalf of the owner of an exclusive right under copyright that is allegedly infringed, please notify Verdem Network Holdings Ltd of the material that is claimed to be infringing or to be the subject of infringing activity and was posted online using Verdem Network Holdings Ltd by completing a DMCA notification of claimed infringement (the “Notification”) and delivering it to Verdem Network Holdings Ltd's designated copyright agent (the “Copyright Agent”) as described below. It is important to emphasize that you should only submit a Notification if you own or control the copyrighted material that is claimed to be infringing because under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages.

To be effective, the Notification must be a written communication provided to the Copyright Agent that includes substantially all of the following:

  1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works, a representative list of such works;

  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, AND information reasonably sufficient to permit Verdem Network Holdings Ltd to locate the material;

  3. Information reasonably sufficient to permit Verdem Network Holdings Ltd to contact you, such as an address, telephone number, and, if available, an email address at which you may be contacted;

  4. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

  5. A statement that the information in the Notification is accurate, and under penalty of perjury, that the complaining party is the copyright owner or authorized to act on behalf of the owner of an exclusive right under copyright that is allegedly infringed; and

  6. A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the owner of an exclusive right under the copyright that is allegedly infringed.

 

Once completed, please deliver the Notification to the Copyright Agent at:

Verdem Network Holdings Ltd,
Attn: Copyright Compliance Dept.,
5 Brayford Square, London, 
E1 0SG, United Kingdom


Upon receipt of a valid Notification, Verdem Network Holdings Ltd will respond expeditiously to remove or disable access to the material that is claimed to be infringing or to be the subject of infringing activity.

 

DMCA Counter Notification

If material you have posted online using Verdem Network Holdings Ltd has been removed or disabled in response to a DMCA Notification, Verdem Network Holdings Ltd will promptly forward the Notification to you and inform you that it has removed or disabled access to such material. If you own or control the rights to the material you posted online using Verdem Network Holdings Ltd and you believe that your material was removed or disabled by mistake or misidentification, you may send Verdem Network Holdings Ltd a DMCA Counter Notification (the “Counter Notification”) as described below. It is important to emphasize that you should only submit a Counter Notification if you own or control the copyrighted material that is claimed to be infringing because under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material was removed or disabled by mistake or misidentification may be liable for damages.

To be effective, a DMCA Counter Notification must be a written communication provided to Verdem Network Holdings Ltd’s Copyright Agent that includes substantially all of the following:

  1. Identification of the material that has been removed or to which access has been disabled AND the location at which the material appeared before it was removed or access to it was disabled;

  2. A statement under the penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;

  3. Your name, address, and telephone number, AND a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Verdem Network Holdings Ltd may be found, and that you will accept service of process from the person who provided the DMCA Notification of claimed infringement (the “Claimant”) or an agent of such person; and

  4. Your physical or electronic signature.

 

Once completed, please deliver the Counter Notification to Verdem Network Holdings Ltd’s Copyright Agent at:

Verdem Network Holdings Ltd,
Attn: Copyright Compliance Dept.,
5 Brayford Square, London, 
E1 0SG, United Kingdom


Upon receipt of a valid Counter Notification, Verdem Network Holdings Ltd will promptly forward it to the Claimant and inform the Claimant that Verdem Network Holdings Ltd will replace the removed material or cease disabling access to it unless the Claimant notifies Verdem Network Holdings Ltd’s Copyright Agent within ten (10) business days that he or she has filed an action seeking a court order to restrain you from engaging in infringing activity with regard to the material posted online by you using Verdem Network Holdings Ltd (the “Lawsuit”).

If Verdem Network Holdings Ltd receives notification that the Claimant has filed the Lawsuit, it will be unable to replace the removed material or cease disabling access to it.

If Verdem Network Holdings Ltd does not receive such notification, Verdem Network Holdings Ltd will replace the removed material or cease disabling access to it not less than ten (10), nor more than fourteen (14), business days following receipt of the Counter Notification, unless Verdem Network Holdings Ltd’s Copyright Agent first receives notification that the Claimant has filed the Lawsuit.

Please note that when Verdem Network Holdings Ltd forwards the Counter Notification to the Claimant it will include your personal information. By submitting a Counter Notification, you consent to having your information revealed in this way. Verdem Network Holdings Ltd will not forward a Counter Notification to any party other than the Claimant and our legal team.

You can find our designated copyright agent in the DMCA Designated Agent Directory on this page.


(4) Return and Refund Policy

If you are not happy with your purchase, we will accept a return of physical products within 14 days, unless otherwise specified. Once the item is received, we will then give a partial or full refund (excluding shipping costs, as we are unable to refund the shipping costs of any order). Verdem Network Holdings Ltd may decide the refundable amount but it may never be less than 70% of the item cost including shipping.

Please allow 1-2 weeks for your return to be processed. Discounted items may not eligible for a return.

Verdem Network Holdings Ltd may not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be sent back to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee.

We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We may charge you a fee for the processing of your return. We are unable to issue a refund without actual receipt of the item.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and have you pay the handling fee of £2.50. All goods will be inspected on return.

Please contact us if you wish to return any item we sold you.


(5) Contact Us

You may contact us via the following methods:

  1. Sending mail to our registered office at 5 Brayford Square, London, E1 0SG;
  2. Sending an email to hello@verdemnetwork.com;
  3. Calling +44 800 861 1524.